Returns & Exchanges

At Active 3 Premium, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns on all original, undamaged hardware. If your device does not meet your expectations, our dedicated support team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log in to your Active 3 Premium account and navigate to your order history to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your electronics in their original manufacturer packaging, including all cables, manuals, and accessories, to ensure the items are protected during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for real-time updates.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned device, your refund or exchange will be processed within 5 to 7 business days back to your original payment method.